Welcome Back to Qatar FAQs


Booking FAQs

 

What does this package include?

This package includes return airport transfers, hotel stay on bed & breakfast basis and tours specified in the offer inclusions. Customers can also add activities as add-ons to their existing booking after payment and booking confirmation.

Can I make a ´Hotel Only´ booking?

No. All packages are bundled hence cannot be booked separately.

What are the travel & entry requirements for my family to visit Qatar?

You can check the details on Qatar Airways website; https://www.qatarairways.com/en-qa/visa-and-passport-requirements.html. It is the traveler’s responsibility to obtain and carry a valid passport and other traveling documents including visas, permits, vaccination certificates, travel insurance, etc. Discover Qatar will not be liable for any inconvenience, expense, loss or damage of any kind, if incurred by the customer due to failure of obtaining or producing such documents. You can apply for a Qatar visa on https://www.visitqatar.qa/en/plan-your-trip/visas 

 

During your Travel

  

What transport do you use for transfers?

All transfers included in the package are on shared coach basis from airport to the hotel and vice a versa.

 

Managing and Making a Booking

   

How do I book this package?

You can book your holiday online on our website.

Can I make a last-minute holiday booking?

No, all bookings require a minimum lead time of 3 working days advance notice.

Can I obtain a quote from Discover Qatar and come back at a later time to confirm my booking?

We have a wide variety of packages available and pricing is current at the time of quoting. Discover Qatar offers an instant purchase booking program, unfortunately quote details/pricing cannot be saved. Pricing and availability are not guaranteed until payment has been confirmed.

How many travelers can be in one booking?

You may book for up to a maximum of 9 travelers in a single booking (some conditions apply). For more than 9 travelers, please contact us for group bookings, dqinfo@qatarairways.com.qa

How can I make bookings for groups?

If you have travel request for 9 or more people, large group or special events you can take advantage of our flexible payments, our low fares and our friendly service. For booking, please contact us and one of our consultants will contact you.

Do I receive a confirmation voucher when I book with Discover Qatar?

You will receive an e-mail confirming your purchase. Where applicable, you may receive additional information or vouchers for “Travel Extras” booked in your itinerary. Please print a copy of the itinerary and any other documents that may be available and always have them on hand during your travel. You may be required to present these documents at your accommodation check-in or when redeeming your transfers and / or tours/activities.

How do I cancel my holiday?

We’re really sorry to hear you’re looking to cancel your booking. We need a confirmation from the lead name on the booking to do this so please contact us. Please check terms and conditions of your booking as charges may apply.

How do I change my hotel?

Please send us an email to dqinfo@qatarairways.com.qa and our consultants will help you with amending your booking.

How do I make cancellation for one of the travelers in my party?

If you need to cancel one person from your booking only, then you can contact us on dqinfo@qatarairways.com.qa

Why is there a price difference at the time of booking than the price advertised or I initially saw?

Our packages and prices advertised are starting prices based on availability and are subject to change according to first come first served basis.

How do I request or add special assistance?

Please contact us or e-mail us on dqinfo@qatarairways.com.qa with your booking number and we can add your request on for you.

What kind of payment methods do you accept?

Our website accepts these major credit cards: Visa, MasterCard, Diners Club. We accept major Debit cards except those issued by banks in Qatar that do not support internet transactions.

 

During your Stay

 

What’s the dress code at my hotel?

Dress codes vary between hotels. However, as a rule, it’s a good idea for gentlemen to pack a pair of long trousers to wear for dinner, as hotels usually insist on this.

Can my hotel cater for my dietary needs?

If you’ve got specific dietary needs, contact us and we’ll find out if the hotel can cater for you. We’ll also add a note onto your booking to make the hotel aware of your requirements, but it’s best to speak to the restaurant staff when you arrive, too.

 What’s in my hotel room?

Wondering whether you get tea and coffee, pool towels, Wi-Fi, a hair dryer or a fridge in your room? They’ll usually be listed on the Hotel Details page if they’re available. If you can’t find the information you need there, contact the hotel directly.

What time is check out at my hotel?

Check out time for all hotel booking is standard to 12pm.

 

Tours and Activities Specific Conditions

 

What kind of tours and activities can I book through Discover Qatar?

You can choose from a wide range of promotional excursions. Please refer to the Special Offer Terms & conditions attachment included in your booking voucher. 

What are the offers for tours & excursions with this package?

With this promotion, we have two promotions for the tours and excursions, 2 for 1 means; buy one tour or excursion for one person and get the second tour or excursion of the same category for free. Buy 2 get one free; Buy two tour or excursion for two people and get the third tour or excursion of the same category for free.

Can I book an additional activity after reaching Qatar?

Yes, however it is subject to availability. It is advised to book your activities prior to your departure.

Can I choose my pick up and drop off locations for my activities and tours?

No, all transfers included in the excursions are only applicable from the hotel booked in the package respectively.

Do you offer multilingual tour guides?

Our tour guides speak English and Arabic. Several other languages are available on request for a supplement. Please contact us on dqinfo@qatarairways.com.qa for your requests.

Is there an age restriction for booking tours and activities?

Restrictions may apply depending on the activity and tour. Please refer to the terms and conditions while booking.

Can I carry my luggage during activities?

For some activities such as desert safari, you are not allowed to carry luggage except small backpacks or handbags due to safety reasons.

What time will I be picked up for my Tour and what will be the pick-up location?

You are required to be present at your hotel concierge desk 15 mins prior to the tour designated pick up time without exception.

Can I request to be dropped to another location after the tour?

No, all our excursion or tour pick up and drop offs are only available to and from the hotel booked as a part of your package.

What will be the pick up time for my airport departure transfers?

Please arrive at your hotel concierge desk, a minimum of 3 hours prior to your scheduled flight time.

 

Contact Us and Support

 

What happens if I need to change or cancel my tour?

Please write to us on dqinfo@qatarairways.com.qa and mention your booking reference numbers for any cancellation or amendments. Please refer to the booking terms & conditions.

What if one of my scheduled activities is cancelled due to weather conditions?

Contact us and our consultants will do their best to arrange a refund. However, it is not guaranteed.

How can I contact Discover Qatar?

You can send us your query by email to dqinfo@qatarairways.com.qa

 

 

Can I request to be dropped to another location after the tour?

No, all our excursion or tour pick up and drop offs are only available to and from the hotel booked as a part of your package